AlgoCorner

Refund Policy

Last updated: November 21, 2025

1. Overview

AlgoCorner products are sold through third-party platforms, including Gumroad and the cTrader Store. Refund requests are processed according to the policies of the platform where you made your purchase. This policy outlines our general approach to refunds and directs you to the appropriate platform-specific policies.

2. Platform-Specific Refund Policies

2.1 Gumroad Purchases

We want you to feel confident when purchasing any of our digital tools. If you experience issues or feel the product isn't the right fit, you may request a refund within 14 days of purchase.

To keep things fair for everyone, please note the following:

  • Refunds are only available if you have not previously accessed or used a free trial of the same product
  • Products that include full source code or are explicitly labeled as non-refundable are not eligible for refunds
  • We may ask for basic details about the issue so we can keep improving our tools

If you qualify for a refund, we'll process it through Gumroad's system as soon as possible.

To request a refund for a Gumroad purchase, contact Gumroad directly through their support system or your purchase receipt email. Include your order number and reason for the refund request.

2.2 cTrader Store Purchases

If you purchased a product through the cTrader Store, refund requests are handled according to cTrader's refund policy and terms of service. The cTrader Store typically offers refunds within 14 days of purchase, similar to our Gumroad policy.

To request a refund for a cTrader Store purchase:

  • Contact cTrader support through their official support channels
  • Provide your purchase details and reason for the refund request
  • cTrader will process your refund according to their policy

For more information, please review cTrader's Terms of Service or contact cTrader support directly.

3. General Refund Guidelines

Our refund policy applies to purchases made through both Gumroad and the cTrader Store. We generally support refunds in the following circumstances:

  • The product does not function as described or is defective
  • You feel the product isn't the right fit for your needs
  • You were charged incorrectly or multiple times for the same product
  • The product was not delivered or you did not receive access as promised

Please note that refunds may not be available if:

  • The refund request is made outside the 14-day refund window
  • You have previously accessed or used a free trial of the same product
  • The product includes full source code or is explicitly labeled as non-refundable
  • The product was purchased as part of a bundle or special offer with specific terms

4. Processing Time

Refund processing times vary by platform:

  • Gumroad: Refunds are typically processed within 5-10 business days, depending on your payment method. We process eligible refunds as soon as possible through Gumroad's system.
  • cTrader Store: Processing times are determined by cTrader's policies and may vary. Contact cTrader support for specific processing timeframes.

Once a refund is approved by the platform, it may take additional time for the funds to appear in your account, depending on your payment provider or bank.

5. Technical Issues

If you experience technical issues with a product, we encourage you to contact us for support before requesting a refund. Many issues can be resolved through troubleshooting, and we're committed to helping you get the most out of our products.

If technical support cannot resolve your issue and the product is genuinely defective, we will support your refund request through the appropriate platform.

6. Contact Us

If you have any questions or need support, just reach out — we're here to help. While refunds are processed by the platform where you made your purchase (Gumroad or cTrader), we're available to assist with any questions you may have about our products or the refund process.

Important: For refund requests, please contact the platform directly (Gumroad or cTrader) through their support channels, as they handle the payment processing and refund administration. However, if you have questions about our refund policy or need product support, feel free to contact us through our website.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date. You are advised to review this Refund Policy periodically for any changes.